Last updated: 21 October 2026
This Privacy Policy explains how Big Brand Tales (“Big Brand Tales”, “we”, “us” or “our”) collects, uses and protects personal information when you visit bigbrandtales.com (the “Website”), fill in a form, call us or message us on WhatsApp.
1. Who we are
Big Brand Tales is a video production and marketing agency based in India.
Address: 701, Tower 6, Zion Lake View Apartment, Faridabad, Haryana (Delhi NCR), India
Email: hi@bigbrandtales.com
Phone / WhatsApp: +91 99907 99177
2. Information we collect
- Information you give us: your name, email address, phone number, company or brand name, the service you are interested in, budget and any message you send through our enquiry forms, email, phone or WhatsApp.
- Information collected automatically: technical data such as IP address, browser and device type, pages visited, time spent on pages, the website or ad that referred you, and similar usage data collected through cookies and similar technologies.
3. How we use your information
- To respond to your enquiry, share proposals and quotes, and provide the services you ask for.
- To contact you by phone, email or WhatsApp about your enquiry or project.
- To understand how visitors use the Website and improve our content and services.
- To measure and improve the performance of our advertising, for example to know which ads lead to enquiries.
- To meet legal, tax and accounting obligations and to protect our rights.
We do not sell your personal information.
4. Cookies, analytics and advertising
The Website uses Google Tag Manager, Google Analytics and Google Ads conversion tracking. These tools use cookies and similar technologies to measure visits and to tell us when an ad click leads to an enquiry. When you submit a form, your email address and phone number may be shared with Google in a hashed (encrypted) form to help measure ad conversions accurately (Google “enhanced conversions”). Google processes this data under its own privacy policy, available at policies.google.com/privacy.
You can block or delete cookies in your browser settings, and you can manage ad personalisation in your Google account at adssettings.google.com. Blocking cookies may affect how some parts of the Website work.
5. Sharing your information
We share personal information only with:
- service providers who help us run the Website and our business, such as web hosting, email and analytics providers, under suitable confidentiality obligations;
- advertising and analytics partners such as Google, as described above;
- authorities, where we are required to do so by law.
6. How long we keep information
We keep enquiry details for as long as needed to respond to you and manage any project that follows, and afterwards only for as long as needed for legal, tax or accounting purposes. Analytics data is kept according to the retention settings of the tools we use.
7. Your rights
Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you can ask us to access, correct, update or erase your personal information, or withdraw consent you have given. To make a request, email hi@bigbrandtales.com. We will respond within a reasonable time.
8. Security
We use reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
9. Third-party links
The Website may link to other websites, such as YouTube, Instagram or WhatsApp. We are not responsible for the privacy practices of those websites.
10. Children
The Website is meant for businesses and adults. We do not knowingly collect personal information from children under 18.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page with the date it was last updated.
12. Contact and grievances
If you have any question or complaint about this Privacy Policy or how we handle your information, contact us at hi@bigbrandtales.com or +91 99907 99177.